People check reviews before they call. We help that moment go your way.

More real reviews from happy customers, good answers to the bad ones, and listings that look alive.

Let's talk See the work

Service

Reputation Management

  • More reviews, honestly
  • Bad ones answered well
  • Listings that look open
  • One eye on everything

Why reputation management matters

People check reviews before they call, and a handful of old complaints sitting unanswered can cost you a customer who never told you why they left. Reputation management is the ongoing work of making sure what people find matches who you actually are.

We handle review requests, responses, and listing accuracy for Detroit-area businesses, so the moment someone searches your name, what they see makes them more likely to call, not less.

What you actually get

The parts that matter, in plain terms.

More reviews, honestly

Simple asks at the right moments, so satisfied customers actually leave one.

Bad ones answered well

A calm, human reply that shows the next reader who you are.

Listings that look open

Hours, photos, and posts kept current everywhere people find you.

One eye on everything

Google, Yelp, Facebook, and the industry sites, in one report.

A plan for the ugly one

When something unfair lands, you get a response plan instead of a panic.

A report that's actually readable

One monthly read on ratings, review volume, and listing health, in plain language, not a wall of numbers.

How it goes

From first call onward

No mystery. You'll know where things stand the whole way.

  1. 01

    We talk

    Where reputation is helping you, where it's hurting, and which customers you want more of.

  2. 02

    The baseline

    Every listing and review profile you have, scored honestly.

  3. 03

    The ask system

    Review requests built into how you already finish a job.

  4. 04

    Respond and maintain

    Replies to the good and the bad, listings kept fresh.

  5. 05

    The monthly read

    What came in, what we said, and how the picture is moving.

  6. 06

    It keeps running

    Reputation isn't a project with an end date. Review requests and listing checks continue in the background, month after month.

What clients say

EGO puts the client first. They provided precise guidance from initial consult to finished product, and made sure we were on board every step of the way.

Katherine Welch

Working with EGO has been a game changer for us. Our website is converting more leads than ever, and we're looking forward to expanding with them in the future.

Austin Benoit

I called Paul, and he immediately put me at ease. He took the time to explain everything in a way that was clear and educational. I can't recommend him and EGO enough.

Melisa Ori

Built for your kind of business

Restaurants to manufacturers to law firms. If customers need to find you and trust you, that's our lane.

Healthcare and aestheticsHealthcare & AestheticsPractices, clinics, and spas. Booking built in, and HIPAA hosting.Powersports and dealershipsPowersports & DealershipsDealers and powersports shops. Inventory that lists itself, on EGOpowersports.Private clubsPrivate ClubsCountry and private clubs. Member booking and events, on EGOclubmanagement.Law firmsLaw FirmsPractices that win on trust. A real path from search to consultation.ManufacturingManufacturingCatalogs, specs, and stores tied to your inventory system.Restaurants and food serviceRestaurant & Food ServiceOnline ordering, pickup, and POS, on EGOcommerce.Financial servicesFinancialAdvisors and educators. Credible sites, and email that gets opened.Government and higher educationGovernment & Higher EdVillages, agencies, and schools. Accessible, and easy for staff to keep current.

Q&A's

Usually no, and anyone promising that is selling you something. Platforms only remove reviews that break their rules, and we'll flag those when they exist. What actually works is outnumbering the bad ones with real ones and answering them well, which is exactly the system we build.
No. It backfires with customers who can smell it, and it can get a listing suspended, which is a far deeper hole than a few bad reviews. Real customers, asked well at the right moment, leave real reviews. That's the whole trick, and it works.
Google first, because that's where the calls come from. Then Yelp, Facebook, and whatever your industry actually checks, contractors get checked in different places than dentists. One report covers all of it, so nothing ambushes you.
We draft, you approve, at least until you trust the voice. Anything touchy, a legal threat, a furious regular, a review that's flat wrong, comes to you before a word goes public. Over time most clients let the routine ones flow and keep veto on the rest.

Tell us what you're trying to do.

We'll tell you what it takes.

Let's talk