Terms & Conditions

Effective: August 26, 2026

These Terms and Conditions (the "Terms") are a binding agreement between EGO LLC ("EGO," "we," "us," or "our") and the person or entity that orders or uses our Services ("Customer," "you," or "your"). By signing an order form or proposal, submitting an order online, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Definitions

"Services" means the website hosting, domain registration, website design and development, maintenance, and related services EGO provides. "Order" means an order form, proposal, or online order that describes the Services you purchase and their fees. "Recurring Charges" are fees billed on a repeating basis, such as hosting and subscriptions. "Non-Recurring Charges" are one-time fees, such as development and add-ons.

2. Services and Orders

EGO will provide the Services described in each Order. Each Order is governed by and incorporated into these Terms. If an Order conflicts with these Terms, these Terms control except as to the specific Services, fees, and term stated in the Order. EGO may decline any Order at its discretion.

3. Fees and Payment

Recurring Charges. Recurring Charges are billed monthly and are due by the 15th of the month.

Non-Recurring Charges. Non-Recurring Charges are due within 7 days of the invoice date.

Custom development. Custom design and development requires a non-refundable deposit of at least 25% before work begins. The final balance is due within 15 days of completion. For a site EGO develops but does not host, the final balance is due before launch or before ownership is released. Projects lasting more than 30 days are billed progressively, at least 25% of the remaining balance each month beginning on day 30.

Subscription development. Semi-custom and subscription sites require the first month's charge, and full payment for any add-ons, before work begins. Monthly charges continue on the first day of each month while the service is active.

Prepayment. EGO may discount hosting paid a year in advance. Prepaid amounts are non-refundable if you cancel before the prepaid period ends.

Taxes. Fees do not include taxes. You are responsible for any sales, use, or similar taxes that apply to your Services.

4. Late Payment and Default

Your account is in default if EGO does not receive payment by the due date. A defaulted account is subject to a $150 administrative service fee, a late charge of 1.5% per month on the unpaid balance (or the maximum rate allowed by law, if lower), and, for any returned or declined payment, a $35 returned-payment fee that places the account in default immediately.

EGO may suspend the Services while an account is past due, and suspension does not relieve you of the obligation to pay. If EGO refers your account for collection, you agree to pay its reasonable collection costs, including attorney and agency fees.

5. Website Development

You are responsible for reviewing each proposal in full and for meeting the deadlines and deliverables assigned to you. Work beyond the agreed scope may be declined or billed as additional time and materials, payable before that work begins or within 15 days, at EGO's discretion. Customer delays may extend the timeline, add charges, or place the project on hold; a project delayed indefinitely may be terminated and require a new agreement to resume. Deposits are non-refundable and are not returned if a project is delayed or terminated because you did not meet the timeline.

A project is complete when the agreed scope is met and you approve it. You then have one business week to launch the site or to give EGO the credentials needed to launch it; a delay past that may push the go-live date and add charges. After completion, further changes fall under EGO's standard maintenance. Account access and any agreed training are provided after EGO receives final payment.

6. Website Ownership

Ownership of a website transfers to you once you have paid EGO in full for that website and your account is current.

Custom sites. Ownership transfers when the development is paid in full.

Subscription sites. Where development cost is built into a monthly subscription, the site is provided under a two-year minimum term, and ownership transfers at the end of the term or on full prepayment of the development. If you cancel before the term ends, the remaining balance for the term is due, and ownership transfers once it is paid.

Until ownership transfers, EGO retains the site files, database, and administrative credentials. After ownership transfers, you may request a full backup, delivered as a .zip of the files and, where applicable, an SQL export of the database.

7. Hosting and Domains

Hosting billing begins when the hosting service is created. A domain you register through EGO is tied to your hosting and expires with it. EGO monitors disk and bandwidth use; if you exceed your plan, EGO will try to reach you to arrange more resources, and if it cannot reach you may add charges, adjust your plan, or suspend the Service. To protect its servers, EGO does not grant full administrative access to WordPress sites on its hosting; you may request access to specific features, granted at EGO's discretion.

8. Acceptable Use

You may use the Services only for lawful purposes. You may not store, transmit, or present material that violates any federal, state, or local law, including infringing or plagiarized material; threatening or harassing material; or obscene, pornographic, or "adult" content. Pirated software or media, hacking tools, and "warez" hosting are prohibited. Sending unsolicited commercial email ("spam") through the Services is prohibited and may result in immediate termination. You agree to indemnify EGO for, and to pay its reasonable costs (including administrative and attorney fees) of responding to, any complaint or harm arising from your use of the Services.

9. Customer Content and Backups

You own and are solely responsible for the content you post or store, and for its legality. EGO does not pre-screen customer content and exercises no control over it. You are responsible for keeping your own backups; EGO is not responsible for backing up or recovering your data on your behalf.

10. Account Security, Confidentiality, and Privacy

You agree to keep your usernames, passwords, and access codes confidential and not to share them. If you believe a credential has been compromised, notify EGO immediately. EGO's handling of personal information is governed by its Privacy Policy, which is incorporated into these Terms by reference.

11. Warranties and Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EGO does not warrant that the Services will be uninterrupted or error-free, and EGO is not responsible for third-party software, content, or services provided through the Services.

12. Limitation of Liability

To the fullest extent permitted by law, EGO will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of or relating to the Services, even if advised of the possibility. EGO's total liability for any claim arising out of or relating to these Terms or the Services will not exceed $500.

13. Indemnification

You will indemnify, defend, and hold EGO harmless from any claim, loss, or expense (including reasonable attorney fees) arising from your content, your use of the Services, or your violation of these Terms or applicable law.

14. Term, Renewal, and Cancellation

Hosting continues until cancelled. You may cancel hosting at any time on at least 30 days' notice by phone, email, or mail. Cancelling hosting does not release you from any other active commitment: any outstanding balance on a contract still in force at the time of cancellation, including the remaining balance on a subscription site under the two-year minimum term in Section 6, becomes due upon cancellation. After you cancel, EGO issues a final invoice within 30 days. When the agreement ends, all Services end and your hosted files, databases, and email are removed from EGO's servers. Back up your data, or request an eligible backup under Section 6, before the Services end.

15. Force Majeure

EGO is not liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, severe weather, power or network outages, government action, or the failure of a supplier or upstream provider.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules. Before starting any legal action, the parties will first attempt in good faith to resolve the dispute through mediation. Any action arising out of these Terms must be brought exclusively in the state or federal courts located in Oakland County, Michigan, and must be filed within one year after the claim arises. Each party consents to the jurisdiction of those courts.

17. Changes to These Terms

EGO may update these Terms from time to time. Material changes take effect 30 days after EGO posts them or notifies you; other changes take effect when posted. Using the Services after a change takes effect means you accept the updated Terms.

18. General

Entire agreement. These Terms, together with your Order, are the entire agreement between you and EGO regarding the Services and replace any prior discussions or representations.

Assignment. You may not assign these Terms without EGO's written consent. EGO may assign them to a successor in connection with a merger, acquisition, or sale of its business.

Severability. If any provision is found unenforceable, the rest of these Terms stay in effect and that provision is limited only to the extent necessary to make it enforceable.

Notices. Notices to EGO may be sent to [email protected] or to EGO LLC, 280 N. Old Woodward Ave., #100, Birmingham, MI 48009.

Waiver. EGO's failure to enforce a provision is not a waiver of it.